HOME > FEATURES & SERVICES

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All services listed below are available at the hotel.
​Please note any special requests in your reservation or call the hotel to arrange prior to arrival.

Guest Services

Parking and electric chargers (free selfparking for Hotel Web reservations)

Late check out 14:00 (upon availability for Hotel Web reservations)

Welcome drink (for Hotel Web reservations)

Luggage Storage (Complimentary day of arrival and departure luggage storage)

24-Hour Room Service

Hi Speed WiFi (1GB)

Gym equipped by Technogym ®

Massage Service

Concierge Service

Currency Exchange

VIP Lounge

Safe Deposit Box

Floral Service

Babysitting Service
(please arrange with concierge
​48h prior to arrival)

No pets allowed

Disability Accessible Facilites 

Laundry & Dry Cleaning Service

100% Non-Smoking Rooms and Facilities 

Seasonal Swimming Pool from 20/05 until 20/09 for guests only

Guest Transportation

Limousine Car Service
(Surcharge Applies) 

Valet Parking

EXECUTIVE LOUNGE
NEW SERVICE FOR EXCLUSIVE CLIENTS

A spacious and cozy space located on the 5th floor, designed by Victorio & Lucchino, with large windows providing natural light with a comfortable and avant-garde furniture.  Guests who have access to this service (Junior Suites, Junior Suite Space Club by Zaha Hadid, Executive, Senior and Presidential Suites by Jean Nouvel) can enjoy a snack, office supplies, computer and the fastest Internet connection in the city of 1Gb with a dedicated and exclusive line. The Executive Lounge is catered by our Guest Experience team to meet all the needs of our most exclusive clients.
For more information and access conditions please contact:
[email protected].

HOTEL WITH PARKING
COLOUR AND DESIGN

Only an architect like the Italian Teresa Sapey would dare to create a radical and colourful space in a place that is, in principle, as dark and cold as a car park. Her design should be understood as an introduction to the free, dreamer spirit of the Hotel Puerta América.
Our hotel with terrace in Madrid has 100 parking spaces for you to leave your car safe and sound during your stay with us. Customers who book through our website can enjoy this service for free. Otherwise, the price of the service is € 26 (VAT included) per 24 hours of parking. ​We have 4 chargers for electric cars available for our customers.

GYM

Keep your sports routines in our gym, located on the 5th floor with free access for all guests. Equipped with the latest Technogym® equipment.

​Opening hours from 06:00 - 23: 00*
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For more information and access conditions please contact:
[email protected]
*Minors not allowed