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All services listed below are available at the hotel.
​Please note any special requests in your reservation or call the hotel to arrange prior to arrival.

Guest Services

Parking & Valet Service (Free selfparking for Hotel Web reservations)

Late check out 14:00 (upon availability for Hotel Web reservations)

Welcome drink (for Hotel Web reservations)

Luggage Storage (Complimentary day of arrival and departure luggage storage)

24-Hour Room Service

Hi Speed WiFi (1GB)

Gym equipped by Technogym ®

Massage Service

Concierge Service

Currency Exchange

VIP Lounge

Safe Deposit Box

Floral Service

Babysitting Service
(please arrange with concierge
​48h prior to arrival)

No pets allowed

Disability Accessible Facilites 

Laundry & Dry Cleaning Service

100% Non-Smoking Rooms and Facilities 

Seasonal Swimming Pool opened 18/06-15/09 for guests only

Guest Transportation

Limousine Car Service
(Surcharge Applies) 

Valet Parking

LIQUID 41
A REFERENCE TERRACE IN MADRID

Among the vegetation, the wonderful fresh water pools, the sofas and the minimalist decoration with wooden floors, it is possible to enjoy the sunset enlivened with a good conversation, exclusive cocktails and a light snack. The specialties that should not be missed in the plan are the Lebanese hummus with pita bread and sweet potato chips or skewers of grilled kefta meat. An absolute sensory and spiritual enjoyment. 

HOTEL WITH PARKING
COLOUR AND DESIGN

Only an architect like the Italian Teresa Sapey would dare to create a radical and colourful space in a place that is, in principle, as dark and cold as a car park. Her design should be understood as an introduction to the free, dreamer spirit of the Hotel Puerta América.
Our hotel with terrace in Madrid has more than 600 parking spaces for you to leave your car safe and sound during your stay with us. Customers who book through our website can enjoy this service for free. Otherwise, the price of the service is € 26 (VAT included) per 24 hours of parking.

EXECUTIVE LOUNGE
NEW SERVICE FOR EXCLUSIVE CLIENTS

A spacious and cozy space located on the 5th floor, designed by Victorio & Lucchino, with large windows providing natural light with a comfortable and avant-garde furniture.  Guests who have access to this service (Junior Suites, Junior Suite Space Club by Zaha Hadid, Executive, Senior and Presidential Suites by Jean Nouvel) can enjoy a snack, office supplies, computer and the fastest Internet connection in the city of 1Gb with a dedicated and exclusive line. The Executive Lounge is catered by our Guest Experience team to meet all the needs of our most exclusive clients.
For more information and access conditions please contact:
guest.experience@puertamericahotel.com.